Professional services one step ahead

commitment to our customers

All the service work we carry out is always centered around one core: customer satisfaction.

Our service video

All the service work we carry out is always centered around one core: customer satisfaction.
our service video
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our clients

All the service work we carry out is always centered around one core: customer satisfaction.

Our service video

All the service work we carry out is always centered around one core: customer satisfaction.
our service video

200+ case sites nationwide

Free training courses are provided for customers to guide you through the correct and
reasonable maintenance of the boiler

After-sales service content

All the service work we carry out is always centered around one core: customer satisfaction.
  • Equipment training
  • Purpose: Users can master the working principle of the equipment, safe and correct use and maintenance.
  • Contents: Working principle, operating procedures, precautions in operation, daily maintenance, maintenance, repair methods, etc.
  • Methods: Theoretical class and practical operation.
  • Equipment training
  • Field service
  • Guide installation, calibration, on-site technical consultation
  • Commissioning, on-site training
  • On-site return visit
  • Aintenance and repair
  • Rouble removal
  • Field service
  • After-sales return visit
  • At least one on-site visit and two telephone visits per month.
  • Supervise user startup, maintenance and management.
  • Feedback on user service.
  • Feedback to users on product quality.
  • Feedback user rationalization suggestions.
  • After-sales return visit

service standard

All the service work we carry out is always centered around one core: customer satisfaction.
  • Whole process service
  • Whole process service
  • From delivery confirmation, guide installation, commissioning, assist users to repair, maintenance, management, from beginning to end, careful service, responsible to the end.
  • All-weather service
  • All-weather service
  • 7*24 hours telephone consultation service, in order to effective and rapid service requirements, reduce the loss caused by the user due to failure.
  • Full service
  • Full service
  • All users have planned regular inspection, return visit, and effectively carry out a series of maintenance and maintenance of user equipment.
  • Whole-hearted service
  • Whole-hearted service
  • Patiently listen to user opinions and requirements, careful operation, provide quality service, sincerely decline any gifts.

Five principles

  • "One advocate"
  • Promote the use of standard civilized language.
  • "Two kinds ofelimination"
  • Eliminate the user's second complaint;
  • Avoid fraud.
  • "Three must's"
  • Must visit the user regularly;
  • The work must be guided by technical norms;
  • A 7*24 hour hotline telephone consultation service is required.
  • "Four guarantees"
  • Ensure timeliness;
  • Ensure quality;
  • Guarantee the whole process service;
  • Ensure normal operation of equipment.
  • "Five serious"
  • Listen carefully to users' opinions;
  • Carefully check and analyze faults;
  • Careful debugging and maintenance;
  • Fill in all forms carefully;
  • Work closely with users.